Returns & Exchanges

Returns & Exchanges must be made within 30 days from the original date of purchase. A receipt must accompany all returns & exchanges. All returned merchandise must have original tags, original packaging and be in saleable condition. Refunds will be returned to the original form of payment used for purchase. Please allow 5-7 business days for the refund to be processed.

All clearance, discontinued and event merchandise are final sale. Special ordered items not stocked in-store at the GSSEM Council Shop are final sale.

Gift cards purchased in-store are final sale.

Items purchased using Financial Assistance from GSSEM cannot be returned or exchanged. Broken or damaged items can only be exchanged for the exact same item.

All orders placed online must be returned to the Girl Scout Merchandise Distribution Center at, and cannot be returned or exchanged at the GSSEM Council Shop.